Our commitment to protecting privacy
Solve Global is committed to protecting your privacy and the privacy of information you provide to us in our business dealings with you. We comply with the National Privacy Principles including as set out in the Privacy Act 1988, as amended. This policy explains our policy in relation to personal information you provide to us in our business dealings and how the information may be used.
In this policy ‘personal information’ means information which identifies an individual or from which their identity can be reasonably ascertained. Examples of personal information include home and email addresses, telephone numbers and financial records.
We may review and update this policy and update any changes on this website.
Collecting personal information
We collect personal information only when provided to us voluntarily. We collect personal information when you engage Solve Global to provide you with services, subscribe to our website or to our mailing lists, or have business dealings with us.
Visitors to this website or downloading information from it, will result in our Internet Service Provider (ISP) making a record of your visit and recording information including your internet address, domain name, date and time of visit, documents downloaded, and links from other sites followed to reach our site. This information is anonymous and used for statistical and website development purposes.
How do we collect and use personal information
We do not sell to or release personal information to third parties. We will hold personal information electronically or in physical files:
- in accordance with this Privacy Policy;
- for the purpose for it is collected, or for any related purpose that you would reasonably expect and consent to;
- so we can provide our services to you as requested;
- to help us manage and improve our services;
- to communicate with you.
Direct marketing
We may provide you with details about our services and will assume your consent to this, unless you advise us that you do not wish to receive such information. You can decline any direct marketing contact by notifying our privacy officer at enquiries@solveglobal.com.au. If we contact you to provide such information we will give you an opportunity to refuse future contact.
Disclosure of personal information
We may disclose personal information to service providers, agents, contractors and third parties to help us to provide our services. We will require these parties to protect your information as we do.
Security
We take reasonable steps to ensure the security of personal information we receive including restricting physical access to our offices, electronic firewalls and secured databases to prevent loss, unauthorised use, modification or disclosure of personal information.
We cannot however guarantee that personal information exchanged via the internet will not be accessed and used by other than the intended party. Accordingly, personal information provided to us via the internet is sent at the sender’s risk and for which we will not be responsible or liable.
Access to personal information
If you require access to personal information we hold about you, please contact us at enquiries@solveglobal.com.au, however by law we may refuse access to such information in certain circumstances such as where a claim exists for legal professional privilege.
Contacting us and complaints
If you require personal information we hold, or require that it be corrected, or wish to make a complaint in relation to how we may have handled your personal information, please contact:
By post to:
Privacy Officer
Solve Global Pty Limited
3 Montah Avenue
Killara NSW 2071
By email to:
By phone to:
+61 (0)404 828 262